Lady from Kent trips and falls over in a shop due to discarded waste and suffers injury

By Jonathan Clemens (Jclemens (talk)) (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0) or GFDL (http://www.gnu.org/copyleft/fdl.html)], via Wikimedia CommonsOur client was visiting a convenience store in Kent, as she walked down one of the aisles her foot got entangled on a piece of discarded plastic strap used for packaging which caused her to trip and fall over and suffer injury and loss.

Our Client’s Injuries:

Injury to right elbow & thigh, left knee, both wrists, back, knee and shoulders.

What did Hayward Baker do to help?

Gary Lee one of our Personal Injury Claims Specialists took on the case on a No Win No Fee basis and made the claim to the defendant insurers via the low value personal injury claim insurers portal.

Having investigated the claim the insurers contacted Hayward Baker via the online portal and stated that liability was admitted for the accident subject to medical evidence.

This mean’t that provided that the medical report confirms our client was injured as a result of the accident, they have agreed to pay her compensation.

However, shortly after receiving the liability decision the insures made a Pre-Medical offer of £1,000.00 to settle the claim without the need for a medical report. This is a way for the insurers to cut their losses as it would be the insurers who paid for the medical report.

Gary informed our client that the offer was made in full and final settlement of our client’s claim. Therefore if our client had accepted the offer, we will not be able to obtain a medical report fully detailing her injuries. Further, she would not be able to return to the insurer at a later date for further compensation.

Our client rejected the offer so Gary obtained copies of her medical records and arranged a medical appointment with a General Practitioner.

Once in receipt of the medical experts report Gary reviewed it and forwarded a copy to our client for approval. The report proved our client’s injuries and the report was duly authorised by our client along with her schedule of out of pocket expenses claim which contained travelling expenses, care and assistance around the home and medical purchases.

Gary now valued the claim and sent a copy of the medical report and schedule of expenses to the insurers along with an offer to a settle the claim.

The first offer was rejected by the insurers so Gary negotiated with the insurers until a settlement was agreed.

Settlement:

Gary settled our client’s case for just under £2,000.00

Lady from Kent trips and falls over in a shop due to discarded waste and suffers injury
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